Create Products

Products will be used in your quotes and/or orders. However, before you can add a product to an order, it must first be created in the Product Section. This guide explains how to create a Simple Product

1. Creating a Product

  1. Go to the Products heading in the system.

  2. Select the Create Product button.

  3. Fill in the Product Information:

    • Name: Enter the name of the product.

    • Product Type: Choose the appropriate product type. For this guide, select Simple.

    • Product Category: If you have predefined product categories, select the category this product falls under. This is important for reporting purposes. Your product categories can be adjusted under Settings > Products > Product Categories.

  4. Click 'Create'

2. Adding Charge Details

  1. Click on Edit Charge Details.

  2. Fill in the Charge Information:

    • Name: Provide a name for the charge. This will be displayed as the default name on the order charge and invoice line when invoicing the order containing this product.

    • Charge Type: Select the appropriate charge type from the following options:

      • Usage: Billed based on the client’s usage of your service, invoiced in arrears. Requires an import of measured quantity.

      • One-Off: A charge applied only once.

      • Recurring: A charge for a recurring service billed at regular intervals.

      • Measured: Billed in advance based on the latest imported quantity. Requires an import of measured quantity.

    • Charge Model: Choose the model for pricing:

      • Flat: A fixed price with no variables.

      • Quantity: A fixed price per unit, with quantity affecting the total price.

      • Tiered - Different pricing tiers in which the quantity is charged for the amount per each tier (minus the amount for the previous tier) - for example, if the quantity hits tier 3, the first units before the 3rd tier will be charged according to those tiers
        Volume - When all quantity should be charged within the same tier - the quantity hits the one tier that the quantity is within, and all the units are charged with the same price that lies within that tier

    • UOM (Unit of Measure): If the Charge Type is based on quantity in any way, specify the unit of measure (e.g., users).

    • Price Period: Define the time period the price applies to.

    • Custom Fields: Set up any personalized preferences or additional fields.

  3. Click 'Save'

3. Setting Up Charge Pricing

  1. Click on Edit Pricing.

  2. Currency Configuration:

    • Your base currency will be set by default under pricing details. To set a price only for your base currency, simply enter the price in the provided field.

    • To support multiple currencies, click the drop-down menu, select the desired currency, and input the price for that currency.
      Note: Products can only be sold in currencies that are added to the charge.

  3. Price Tier Setup (for Volume or Tiered models):

    • From: Specifies the starting quantity for the tier, which is calculated based on the 'To Quantity' of the previous tier.

    • To: Set the tier ceiling.

    • Price: Define the price per unit or the flat fee for that tier.

    • Price Base:

      • Flat: A fixed price regardless of the quantity in that tier.

      • Per Unit: A price applied per individual unit.

  4. Add Tier:
    Use the Add Tier button to create additional pricing tiers.

  5. Infinite Last Tier:
    Check the box labeled 'Last tier is infinite' if you do not want to set an upper limit for the final tier.

  6. Click 'Save'

4. Defining Charge Financial Properties

  1. Click on Edit Financial Properties.

  2. Fill in Billing and Financial Information:

    • Billing Period: Define the interval at which this charge should be billed.

    • Period Alignment: Determine how the billing will sync with the order.

    • Revenue Recognition Rule: Specify the rule for how revenue will be recognized.

    • Deferred Revenue: Define which account deferred revenue will be booked under.

    • Recognized Revenue: Define where recognized revenue will be recorded.

    • Tax Template: Choose the applicable tax template for this client.

    • Tax Included: Enable this option if the tax is included in the initial price.

  3. Click 'Save'